Returns & Exchanges

At Chef Preserve, we stand behind the quality of our artisanal preserves and pantry staples. If your order arrives damaged or if you are unsatisfied with your selection, we offer a 30-day return policy for a full refund or exchange.

1

Contact Support

Email our culinary support team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Documentation

For items damaged during transit, please include high-resolution photos of the packaging and the affected product to expedite your claim.

3

Secure Packaging

Place the unopened jars or dry goods back into their original shipping box with the provided return label to ensure safe transport back to our kitchen.

4

Receive Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing